Terms & Services

Our team is committed to build and maintain a good business relationship with you on a long term basis.



Terms & Conditions

We do our best to convey your message to the audience through our website and designs. You can trust the personal attention you will receive throughout the working process. Please find the following terms as support to maintain our working relationship.

Acceptance of Terms

When you visit Website Iconix (The website), you agree to abide by the terms and conditions and consent to our privacy policy. If you don’t agree to any of the terms and conditions mentioned in this document, you should not go ahead with any service/products from us and leave this website immediately.

You agree that you will not be using this website for unlawful purposes and would bear all the laws and regulations in mind. You agree to not use this website in a way that may impact its performance, corrupt the content, or in any way hinder the functionality of this website. You also agree not to compromise the safety of this website or try to enter restricted areas of this website.

You consent to be entirely responsible for any claim, liability, expense, costs, and losses that include legal fees that initiate a violation of the mentioned terms and conditions.

Revision Policy

Website Iconix assures you of unlimited revisions according to your particular packages. Clients can ask for revisions as per the package, and no extra fee will be charged. However, the design and concept will remain identical, and the customer can post the revision on any one of the provided options.

Revision on numerous options is either inadmissible or will be charged discretely. Average revision reversal time would take 48 to 72 hours to design a logo or website, 3 to 5 days for video animations, and the timeline for software, apps, and games may vary depending on the revision scope.

Similarly, the timelines for functionality and development revisions may also differ contingent on the scope of work. The timeline for revising the digital marketing strategy varies upon research, mediums, budget, and overall plan size.

New Order Turnaround Time

Turnaround time refers to when your design concepts are completed according to your preferences against your package purchase. For all new orders, the turnaround time is 24 hours to a maximum of 48 hours for an initial mockup time that is considered after the customer has submitted the brief. If the customer does not submit the website brief till that point the project will be kept or held on a hold.Please also note that the turnaround time pertains to website development (static website having 5 to 7 web pages) is three to five business days. For all orders placed on Friday or Saturday, the delivery starts from Monday.

Teamwork (Project Management)

Teamwork is a project management tool that helps our teams improve collaboration, visibility, accountability, and ultimately results for their assigned projects. Project management is about more than just getting the work done. It’s about delivering impactful results for your business. Make it easy for everyone to see what projects they’re working on, communicate with their assigned project manager, and plan what comes next — wherever they are.

After signing up for a project with us, the client will get an email invitation from the Teamwork portal. The client will have to accept the invite and set a new password to get in touch with their project manager for the required communication needed to complete the project. Once the invitation has been accepted, the client can sign in to the Teamwork Portal.

If you have any queries with the teamwork signup/invitation, please contact us at [email protected]

REFUND POLICY

We have a money-back guarantee policy, this means if you are not satisfied with the mockups delivered, you can request a full refund of what you paid. Unlike many other firms, we do not deduct any amount, e.g., "admin fees" or "overhead fees". We wish to make refunds as soon as they are requested. The refund, however, may take up to 20-25 business days to process.

To claim a refund, you are required to fill out a simple refund request form that our customer support representative can provide. Please note that filling up the form is mandatory, and if we do not find the responses to the questions in the form to be satisfactory, we reserve the right to deny the refund. Our quality assurance team uses your responses in the form to understand your reasons for a refund, which helps us improve the quality of our services.

Refunds are not applicable in the following scenarios:

Once we start working on revisions as per your feedback, no refund can be claimed since your request for revisions is deemed to be your confirmation to proceed with the shortlisted mockup(s).

If the mockup(s) delivered to you are based on a clear design idea shared by you, e.g., a sketch or the mockups are just a recreation of an existing logo design shared by you.

The account area is a platform that allows customers to communicate with us conveniently. Your sole responsibility is to check the account area to address any questions, concerns, or additional instructions requested by Website Iconix. It is your responsibility to check and use the Account Area. Your failure to do so is not grounds for a refund. However, if you are uncertain about using the area, you may contact the customer support team at any time for assistance.

No refund is available for firms or those who order our design services on behalf of another entity.

We offer multiple design concepts at no extra cost within the package you select. If you decide to continue working with us on additional design concepts, then a refund is not applicable. For example, if you ordered our Basic Package, which includes two design mockups/concepts, and do not like either of the mockups but wish to see more concepts, you forfeit the right to get a refund.

PPC, SEO, SMO, Content Writing, Hosting & Domain and all other marketing services provided by Website Iconix are payable in advance and are non-refundable.

The delivery timeline is approximate and may be subject to delays due to local holidays, the complexity of the project, and Website Iconix’s current workload. We typically deliver logos within 1-2 business days and website designs within 5-7 business days.

You shall have 10 days to respond to each original design and/or fo the needed revision. If after 10 days you fail to respond to us, Website Iconix will assume that your project is complete. In such a scenario, Website Iconix will have no further obligation to you, and you will pay Website Iconix according to the provisions of these Terms and Conditions. Notwithstanding the foregoing, Website Iconix reserves the right, in its sole discretion, to terminate your access to all or a portion of the Service, at any time, with or without notice. In the event of such termination, Website Iconix will determine, in its sole discretion, whether you are entitled to any refund.

Reasons such as ‘change of mind’, 'disagreement with partner’ or other reasons that do not pertain to our service will not be subject to refund under any circumstances.

The client will not be entitled to any refunds after 15 days from the date of purchase.

Services including but not limited to Social Media, SEO, Domain Registration, and Web Hosting are not entitled to refunds under any circumstances.

Reasons such as ‘change of mind’, 'disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.

The client has not been contacted for more than 2 weeks of project. The client will not be entitled to any refunds after 15 days, from the date of purchase.

Services including but not limited to Social Media, SEO, Domain Registration and Web Hosting are not entitled to refunds under any circumstances.

Note: Website Iconix holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Website Iconix. The company will be the only rightful owner of the design/s.

CLAIM YOUR REFUND

To have your refund, follow the following steps:

You can claim your refund by:

As soon as we receive your refund request, we will respond to it at our earliest. Once the required analysis is completed, we will initiate the process.

After you have received your refund, you will not have any rights to any designs submitted by Website Iconix. The information will be submitted to the Copyright Acquisition of the Government Copyright Agencies to maintain legality.

REFUNDS

Website Iconix will refund the project to the customer via the same payment method used to make the initial payment or through a specified payment method by Website Iconix. Website Iconix determines that issuing a refund to the customer will avoid any dispute or chargeback.

CONTENT POLICY

Our content policy plays a vital role in maintaining a positive experience for you, the client. For the usual website and resume designs, all content (images, headings, copy, text, etc.) will be provided by the client. In the case of resume design, a client has to provide complete personal information with biography, and we do not provide any content services. For an e-commerce website, up to 10 to 30 sample products will be provided to our team, along with sample product information should be provided by the client details such as product name, price, images, shipping policy, etc. Website Iconix will handle CMS and e-commerce management.

Note: We use dummy text (Lorem Ipsum) to preview layouts and visual mockups in our graphics.

QUALITY ASSURANCE POLICY

We do our best to meet your requirements, and our designers do the very same to fulfill your expectations. We believe in providing the best designs, and each of them is well researched and well crafted.

WE STRIVE FOR SATISFACTION

DELIVERY POLICY

RECORD MAINTENANCE

Website Iconix maintains records of finalized designs so that in case of any misplaced order, you may be provided the exact file.

CUSTOMER SUPPORT

Our customer support team is available 24/7 to cater to all your concerns and queries.

COMMUNICATION POLICY

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